What is the Reynolds Vibration Management System (VMS)?
Reynolds engineers have employed sophisticated computer modeling of road vibration and layup iterations to create a proprietary layup schedule designed to absorb uncomfortable frequency vibration feedback from the riding surface. At the same time, they’ve managed to balance that damping effect without compromising lateral stiffness, acceleration, feedback, and overall rim strength. According to Reynolds engineer
What are the differences between your wheels and your competitors?
Peter Turner, “the basis for this principle is to capitalize on the anisotropic properties (a material that presents different characteristics when measured in different directions) of carbon fiber material as the optimum choice for building wheels.” That’s a lot of technical language that simply means, Reynolds VMS results in wheels that produce faster response with each power stroke, quicker acceleration, greater lateral
stiffness and control, and a more comfortable, less fatiguing ride with each passing mile.
The short answer is materials and molding process. The long version is, we use high temperature and pressure combined with 100% unidirectional carbon- no heavy carbon cloth- to create rims with low voids and optimal resin ratios. The result is a rim that is less brittle and more durable, with lower resin content and increased strength between fiber layers. Controlled bladder inflation during the molding process insures that we properly pressurize the bladder and create a rim with extremely low voids.
Do Reynolds wheel meet the standards for UCI Non-standard wheel for use in UCI events?
Yes, the following link will take you to the UCI Non-standard wheels in conformity with article 1.3.018.
Are your hubs compatible with both Campy and Shimano?
Yes, by swapping axle end cap and freehub body. A re-dish of the wheel may be required.
Why do you locate your nipples inside the rim?
There are several reasons for locating the nipple inside our rim that are inherent in the design and strength of Reynolds wheels.
It requires a smaller hole to be drilled in the rim. This adds strength to the rim; structures made from carbon do not benefit from the carbon being cut. By making a smaller hole we cut fewer fibers thereby increasing the strength of our rim.
It is more aerodynamic. Nipples are larger than the spoke and create more turbulence. By locating them in the rim we’ve design a wheel that creates less turbulence. We can achieve higher spoke tension. Higher spoke tension means less spoke fatigue and creates a more durable wheel.
What is your warranty?
Two Year Limited Warranty
It is not only our mission, but our conviction to manufacture the highest quality composite products for both the worlds’ best racers and recreational cyclists alike. Our products are manufactured to the highest quality control standards, and are an extension of our philosophy. As a means of extending and ensuring your enjoyment of our high performance products, please have them routinely inspected by an authorized Reynolds dealer or service technician. If any excessive wear, breakage or other potential problem is noticed with any of our products, please stop using it immediately and bring it to your local Reynolds dealer for inspection. Our warranty is 2 years from date of purchase to the original owner on wheel sets.
All returned items must be accompanied with a copy of the original purchase receipt with the customer name, authorized dealer, and purchase date, along with warranty registration email with serial number of product purchased to be evaluated for potential warranty claim.
A Reynolds product warranty will only be valid if purchased through an authorized Reynolds distributor/dealer. In order for the warranty to take effect on any Reynolds product purchased through an authorized Reynolds distributor/ dealer a warranty registration form must be filled out at www.reynoldscycling.com/warranty by the customer. An authorized dealer code must be filled out with this registration card.
All warranties must be processed through an authorized Reynolds dealer.
Our warranty does not cover damage resulting from the following: shipping, storage, failure to follow installation guidelines, misuse, crashes, use in conjunction with non-compatible products or normal wear and tear. In the event of a crash or accident, one may take advantage of our crash replacement policy.
Do you offer a crash replacement?
Accidents happen and this is why we have a crash replacement policy. If Reynolds product has been damaged in a crash or mishap you may return it to us for a discount towards repair or replacement. These special discounts are the only discounts available and are also offered to the retail customer.
Wheels: Rebuild wheels: rims, spokes, nipples, and labor
Forks and other products are replaced at 45% below suggested retail price.
What is the return policy and procedure?
All Merchandise being considered for a warranty or crash replacement must have a (RMA#) Return Authorization number issued by Reynolds. Contact your Reynolds Authorized dealer to have them receive an RMA number prior to returning product. Please affix the RMA number to the product and on the outside of the box. The dealer/customer is responsible for return shipping charges to Reynolds, but if the warranty is granted Reynolds will pay for return ground service to the dealer.
No product will be accepted as returned product without prior authorization from the RMA department. Any dealer returning product should contact their Sales Executive or the RMA department to determine if a return is appropriate. Reynolds will only pay return ground freight charges to the customer on approved warranty issues. Customers are responsible for freight charges incurred sending products to Reynolds/MQC warehouse.
What size tire do you recommend for Reynolds wheels?
With a Reynolds tubular wheel we suggest nothing less than a 22 mm for the smallest tire. This is because the rim profile for the tire seat is designed around a 22 mm tubular. A smaller tubular may adhere to the rim improperly.
What do you recommend I use to mount my tubular tires?
Follow tire manufacturer guidelines for mounting tubular tires
What tire pressure should I use?
Tubular wheels- Follow tire manufacturer guidelines.
Clincher- Max PSI is 150.
What brake pads do you recommend for Reynolds Carbon wheels?
We recommend the use of Reynolds Carbon Specific Pads included with your wheel set. The use of any other pad, or compound, may result in undesirable braking performance and can damage your rim. The use of any other brake pads than the ones specified will void your warranty and/or Reynolds Assurance claim
Use of cork brake pads, even if designed specifically for carbon rims is not recommended and will void all warranty and/or Reynolds Assurance claims.
What is the braking surface of Reynolds Carbon Wheels?
The braking surface is woven scrim, an outer layer that is more resistant to heat improving the durability of the rim, and providing a tactile surface for pads to grip.
I have difficulty mounting clincher tires, what should I try?
Use a thin rim strip. We suggest Reynolds carbon specific rim strips. The aid of talcum powder or baby powder will allow the tire to slide on the wheel easier.
Is it ok to use tire levers in removing and mounting tires on Reynolds Carbon clincher wheels?
You can safely use Reynolds specific tire levers or other plastic tire levers. Do not use metal tire levers.
What length presta valve should I use?
All 66mm profile, and deeper, wheels are shipped with a presta valve extender. DV (46 mm rim depth) presta tubes should use a 60+mm valve to put the pump head directly on the tube. Mid V (32 mm rim depth) wheels should use a 48 mm presta valve to put the pump head directly on the tube. KOM (23 mm rim) can use a standard length valve.
Do you have a weight limit on Reynolds Carbon wheels?
We do not have specific weight limit for any of the models of Reynolds Carbon wheels. However, a heavier rider will find less flex out of wheel with a deeper rim profile and/or a wheel built with a higher spoke count.
Cirro, KOM- Up to 175 lbs.
Stratus DV UL 16/20 spoke count. Up to 190 lbs. Recommended spoke count 20/24 for over 190 lbs.
All recommendations can vary depending on riding style and desired performance.
Why do you use standard J bend spokes?
There is very little difference in strength between straight pull and J bend spokes. We opted for J bend spokes because most bike shops will have them in stock. If you ever have a problem, you have a greater chance of finding them and making the fix sooner rather than later.
What spoke wrench do I need to true my Reynolds wheels?
Reynolds has both a professional spoke tool and a personal spoke tool that will allow you to true/tension the hex nipple on Reynolds wheels. Otherwise 3/16” (4.7mm) socket driver or an older Campy t-handle spoke wrench will work as well.
What hubs do you use?
What spoke length do I need for my Reynolds Carbon wheels?
See Spoke Length Spreadsheet or have shop technician call Reynolds customer service.
What is the spoke tension for Reynolds Carbon wheels?
See Spoke Length Spreadsheet or have shop technician call Reynolds customer service.
Can I switch between my Reynolds Aluminum wheels and Reynolds Carbon wheels?
Yes, as long as you change brake pads.
What does the Reynolds carbon waterbottle cage weigh?
Can I use a large water bottle with a Reynolds carbon waterbottle cage?
Yes! Your Reynolds carbon cage will hold any bottle over even the roughest roads.
Can I use a Reynolds carbon waterbottle cage on my mountain bike?
Yes! We’ve had several people tell us they work extremely well in holding bottle on mountain rides.